METRO COMMERCIAL
Metro Commercial Partners Pty Ltd
Privacy Policy
Last updated: March 2026

1. Introduction
Metro Commercial Partners Pty Ltd ABN 72 126 468 693 (we, our, us) is a leading commercial real estate agency based in Sydney, specialising in the sale, leasing, and asset management of metropolitan and city fringe commercial properties.
We are committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information in connection with our business activities and our website at www.metrocommercial.com.au.
By engaging with our services, using our website, or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. What is Personal Information?
The term "personal information" has the meaning given to it in the Act. In general terms, it is any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not. This may include your name, address, telephone number, email address, and profession or occupation.

3. What Personal Information Do We Collect?
In the course of conducting our commercial real estate business, we may collect the following types of personal information:

•Full name, mailing or street address, and contact details (telephone, email, facsimile)
•Date of birth or age
•Profession, occupation, job title, or employer details
•Government identification details (where required by law)
•Financial information relevant to property transactions, including details of legal and financial advisers
•Preferences and requirements in relation to commercial property (sale, lease or investment)
•Any additional information you provide to us directly through our website, in person, or through our representatives

We may also collect non-personal information, such as anonymous survey responses or aggregated data about how users interact with our website, which cannot be used to identify you.

4. How Do We Collect Your Personal Information?
We collect your personal information directly from you wherever it is reasonable and practicable to do so. We may collect information in the following ways:

•Through your access and use of our website at www.metrocommercial.com.au
•By telephone, letter, email or facsimile
•During conversations and meetings between you and our agents or representatives
•When you engage us to sell, lease, or manage a commercial property
•When you register for property alerts or enquire about a listing
•When you complete surveys, provide feedback, or lodge a complaint with us
•When you attend an open for inspection or property event
We may also collect personal information from third parties, including:
•Credit reporting agencies, law enforcement agencies, and government entities
•Your representatives such as lawyers, accountants, and financial advisers
•Publicly available sources, including property registers and corporate registries
•Third party property platforms and referral partners, where you have consented

5. Cookies and Website Analytics
When you visit our website, we may send a "cookie" (a small summary file containing a unique ID number) to your computer or device. Cookies help us recognise your browser, track your activity on our website, and improve your browsing experience. We use cookies to:

•Measure website traffic patterns and identify areas of interest
•Analyse how users navigate and interact with our website
•Improve our online listings, services, and features

Our cookies do not collect personal information. If you do not wish to receive cookies, you may adjust your browser settings to decline them. Please note this may affect your experience on our website.  We may also log IP addresses (the electronic addresses of computers connected to the internet) to administer the website, analyse trends, and track user movements in aggregate.

6. Why Do We Collect, Hold, Use and Disclose Your Personal Information?
We collect and use your personal information to operate our commercial real estate business and provide you with the best possible service. Specifically, we collect, hold, use, and disclose your personal information for the following purposes:

•To provide commercial real estate sales, leasing, and asset management services to you
•To respond to your enquiries and provide information about available properties and services
•To match your requirements with suitable commercial property opportunities
•To send you property alerts, market updates, and communications you have requested
•To conduct direct marketing in relation to our services, subject to your preferences
•To assess the performance of our website and improve its operation
•To conduct business processing functions, including engaging contractors and service providers
•To update and maintain accurate records and keep your contact details current
•To process and respond to any complaint or feedback made by you
•To comply with applicable laws, regulations, and directions of any regulatory authority

Your personal information will not be shared, sold, rented, or disclosed other than as described in this Privacy Policy.

7. To Whom Do We Disclose Your Personal Information?
We may disclose your personal information to the following parties for the purposes outlined in this Privacy Policy:

•Our employees, agents, and contractors who assist us in providing our services
•IT system providers, web hosting providers, mailing houses, and other technology service providers
•Professional advisers including accountants, solicitors, and business consultants
•Property platform providers such as commercial real estate listing websites
•Payment processors and financial service providers
•Other parties with whom we have commercial relationships, for business and marketing purposes
•Any organisation for any authorised purpose with your express consent

We may combine information we collect from you with information collected by related entities for the purposes outlined above.

8. Direct Marketing
From time to time, we may send you direct marketing communications about our commercial property services, listings, market insights, and events that we consider may be of interest to you. These communications may be sent by email, SMS, mail, or other means, in accordance with applicable marketing laws including the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications from us at any time by:

•Using the unsubscribe facility included in any marketing email or SMS we send
•Contacting us using the details set out in Section 12 of this Policy

Once you opt out, we will ensure your name is removed from our marketing distribution list promptly.

9. Disclosure to Overseas Recipients
We may disclose personal information to third party service providers located overseas, including IT hosting and cloud services providers located in various countries. We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
By providing us with your personal information, you consent to it being disclosed to overseas recipients in the circumstances described above. Please note that in such cases, the Australian Privacy Principles may not apply to the handling of your information by those overseas entities.

10. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include physical, electronic, and procedural safeguards appropriate to the nature of the information.
However, as our website is linked to the internet, we cannot guarantee the absolute security of information transmitted online. Any personal information you transmit to us via the internet is done so at your own risk. We recommend that you take appropriate precautions when submitting personal information online.
When personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to securely destroy or de-identify that information.

11. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date. To make such a request, please contact our Privacy Officer using the details in Section 12 below.
We will endeavour to respond to your request within a reasonable timeframe. In some circumstances, we may be required or permitted by law to refuse your request. If we decline your request, we will provide you with written reasons.
We will not charge you for making a request for access or correction, however we may charge a reasonable administrative fee for providing access to the information, which will be disclosed to you in advance.

12. How to Make a Privacy Complaint
If you believe that Metro Commercial has breached your privacy or failed to comply with the Australian Privacy Principles, please contact our Privacy Officer with full details of your complaint. We will acknowledge receipt of your complaint promptly and aim to resolve it in a timely and appropriate manner, in accordance with our Complaints Handling Procedure.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contacting Us
For all privacy-related enquiries, access requests, corrections, or complaints, please contact our Privacy Officer:

Metro Commercial Partners Pty Ltd
Suite 4, Level 1, 1 Transvaal Avenue, Double Bay NSW 2028
PO Box 155, Double Bay NSW 1360
Phone: 02 9362 8888
Email: reception@metrocommercial.com.au
Website: www.metrocommercial.com.au

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. Any updated version will be posted on our website at www.metrocommercial.com.au.

We encourage you to review this Policy periodically. Your continued use of our services following any changes constitutes your acceptance of the updated Policy.

© 2026 Metro Commercial Partners Pty Ltd. All rights reserved.